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Thank you for shopping at TFS Wheels. We want you to be completely satisfied with your purchase, and we're here to make the refund process as smooth as possible for you.
Return Process
Our return process is straightforward. Simply contact our customer service team to initiate a return. We'll provide you with a return label and guide you through the necessary steps to send the item back to us. See our Return Policy for complete details.
Refund Eligibility
To be eligible for a refund, items must be returned in new, unused condition within 30 days of purchase. We cannot accept returns for used items, and we reserve the right to send them back to you.
Final Sale Items
Single Wheels and Tires are final sale. This information is also clearly presented in the cart before checkout, so it is the customer's responsibility to ensure they order the correct item.
Refund Conditions
Customer Remorse:
Customer pays return shipping and a restocking fee of up to 25% may apply.
Incorrect / Faulty Items:
In the event that you receive an incorrect or faulty item, don't worry. We'll cover the cost of return shipping, and the restocking fee will be waived.
Damaged in Transit:
If your order arrives damaged, please contact us immediately. We'll provide a return label at no cost to you, and the restocking fee will be waived.
Refund Process
Once we receive your returned item, our team will inspect it to verify the return claim. We'll then issue a refund for the total amount, less any applicable restocking fees, back to your original method of payment within 3 business days. Please allow up to 5 business days for your financial institution to process the refund.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to contact us. Our customer service team is here to assist you every step of the way.
Email: sales@tfswheels.com
Phone: +1 877-290-2955
Thank you for choosing TFS Wheels. We appreciate your business and strive to ensure your satisfaction with every purchase.